Orders received by 4 p.m. Friday can be shipped as early as Friday of the following week. Exceptions: Plank which exceed 48" in width often require several extra days. Perfect Plank Co. does not maintain accounts. Most customers send a check at the time of order or use a major credit card.Orders are shipped freight collect from Oroville, California. Orders weighing more than 70 pounds are shipped via XPO Logistics. Orders weighing less than 70 pounds (within size limits) can be shipped UPS. (Other limitations apply)Upon receipt of order, it is essential that you inspect the freight for damage prior to signing the delivery receipt! (DOES NOT APPLY TO UPS SHIPMENTS) Unsatisfactory merchandise can be returned after receiving verbal approval from the Order Desk. Replacement will be made for defects which are the result of manufacturing error. However, the Perfect Plank Co. cannot accept responsibility for those defects which are inherent in the species of wood. In all cases, the liability of the Perfect Plank Co. shall be limited to the sale price of the item and shall not be extended to include the value of any labor or materials used in finishing or installing the product. Upon receipt, it is essential that you finish the ends and BOTH sides of the plank immediately in order to avoid cupping or warping. All wood products are sensitive to changes in temperature and humidity, and care must be taken to prevent exposure to environmental extremes.
Perfect Plank Order Desk: 1-530-533-7606Toll Free Number: 1-800-327-1961
2850 S Fifth Ave, Oroville, CA 95965
What is the best way to place my order? What info should I have ready?Orders can be placed either by calling our office at 530-533-7606 or by e-mailing us at email@example.com. You’ll need the following information:1. Quantities and measurements for your top(s).We’ll need the thickness, width(s), length(s) and quantities for your new Butcher Block or Wide-Lam job. We offer both standard and custom sizing. Please refer to pricing charts listed on each species’ page for more information.2. Desired Wood species.All of our most common wood species and prices are listed on our website. Custom orders involving other species are considered on a case by case basis depending on desired quantities, compatibility with our process, and availability of material. We specialize in orders with larger quantities of similar sizes. Give us a call to see if we can help.3. A zip code for shipping rates.Orders consisting of smaller sizes and weights below 70lbs typically ship via UPS. Larger sized orders ship via XPO Logistics LTL Freight. If you would rather use an alternate carrier please let us know when ordering. Customers also have the option of picking up directly from our mill; just let us know and we’ll call you when it’s ready!
Does Perfect Plank sell directly to residential/homeowners?YES! We strive to provide a quality product to both our commercial and residential customers. Unlike products sold in stores, we do not offer a "Do it yourself" option with pre-cut holes and parts. For this reason, if you are a residential customer, we please ask that you (or a professional) have woodworking experience and tools to install your purchase.
Do you cut to custom sizes? Does it cost extra?Yes, we offer custom sizing (squares and rectangles) typically at no additional charge, however orders with an excess amount of cutting may incur extra charges. Rounds are also available for an additional charge (see below).Our quick turn around time (of approximately one week) is achieved by making standard sizes. It's also common (but not guaranteed) for material to ship slightly oversized; anywhere from 1/8" to 3/4" over. If you need exact measurements you can specify "exact sizing" on your order and we will make it as close as possible to those dimensions. We encourage butcher block orders with meticulous measurements be ordered oversized and cut on location. If we trim your product to a smaller size, the cost will be based on the standard size from which we are cutting. For example; if you order a Maple 1 1/2" x 20" x 100" butcher block it will cost the same as the 1 7/8" x 25" x 120". In this example, for lower quantities there is no charge for this custom cutting.RoundsWe also have the ability to cut full roundsfor an additional fee between $10 and $50 based on diameter. Rounds can have a 0.75” variance in dimension. Full dimension rounds are additional. WE DO NOT OFFER: SINK CUT-OUTS, EDGE DETAIL (such as eased edges), OR CUSTOM ANGLES/DIAGONALS. Please call if you have further questions regarding custom sizing.
What can I expect when I receive my product? Will it be exactly like the pictures online?You can expect to see minor differences in color, grain, and widths of laminations (strips) as these vary from plank to plank.Every butcher block that leaves our mill is processed and visually inspected for quality by multiple employees, identifying anything that falls below our standard. Despite our efforts to minimize wild grain and defects in our product, wood can be unpredictable and (for lack of a better description) "natural". Any small defects either inherent to the wood or caused by the manufacturing process are patched using wood fillers that are partially composed of that particular species of wood. Product that varies outside our quality guidelines is set aside until we contact our customers, supplying a description and pictures to assist in making an informed decision about their order.
What will I need when I receive my butcher block?Before your butcher block arrives, you'll want to have available:1. A sealant for your butcher block. Without the application of a sealant your butcher block may cup or end-check. The sooner you can apply a finish to your product, the better! These products are sold at your local paint or hardware stores. Several commonly used finishes you can use are a mineral oil (for food-safe applications) or a poly-urethane (for more protection from water rings). To ensure you’re happy with the final result, we strongly encourage you to speak to a knowledgeable paint or hardware associate in advance for expert product advice. Remember: You need to seal all 6 sides!2. A place to work/store your product. If you are not going to install your purchase immediately, you should store it inside where it is not subject to great changes in temperature and humidity. OUTSIDE STORAGE FOR ANY EXTENDED PERIOD IS UNACCEPTABLE.3. Sandpaper. Having some sandpaper on hand is always a good idea for several reasons: a). We apply a small amount of sealant to the end-grain of our boards immediately after trimming.This helps protect against end-checking while in transit. Sometimes there is a little overspray on the surface that will need to be sanded before you apply the finish. We recommend at least 120 grit sandpaper. b). Sometimes butcher block grain can flare up after the application of an oil based finish. Some fine 120 grit sand paper (used after the first initial coat has had a chance to dry) should smooth out any rough areas. This is not always the case with all finishes, so when it doubt, always consult instructions found on the label or website of your chosen finish.c). Many of our customers are cabinet shops and woodworkers that will be cutting larger sizes down. For this reason, it’s common for one (1) or more edges to be left rough so as to yield as much wood as possible for these custom cuts. If you find this to be true for your top and you’re not planning to router the edges, a bit of light sanding should clean things right up.4. Band-Cutters. When the product arrives, if you see any evidence of damage on the exterior, you will need some sort of cutting tool to open the package for further inspection. We use either strong plastic or steel banding to ensure your purchase stays intact during transit.
How long do I have before my product needs to be finished?Once you have established that your product has arrived in good condition and is flat, we recommend finishing your butcher block as soon as possible. Any exposure to even a slight difference in humidity can cause your board to cup or warp. Keeping the product inside a climate controlled area with the packaging as intact as possible helps to prevent unnecessary exposure to moisture in the air. KEEP YOUR PACKAGING MATERIALS. If you opened the package to inspect it when it was delivered, use the existing packaging to shield the product until you are ready to finish. We recommend storing vertically allowing any exposed wood equal access to atmospheric conditions.Should I let my Butcher Block acclimate before sealing?We do not recommend this method, as unfinished wood when left exposed can have undesirable results, including splitting, warping, cupping, delaming, and discoloration. As mentioned above, if your product has arrived in good condition and is flat, we recommend finishing your butcher block as soon as possible.
Which carrier can I expect to deliver my product? How is my product packaged?We typically ship with XPO Logistics (XPO) (Formerly Con-Way Express) or United Parcel Services (UPS). Our packaging depends on how and where it's going (please read below).If you have an account or prefer another carrier, please let us know. While it may be more expensive, we are open to using any carrier you designate. PLEASE READ THE "IMPORTANT SHIPPING INFORMATION" SECTION before placing your order!PackagingTypically you can expect your package to have 1/8" MDF panels covering all four sides and both ends. We protect the corners with V-board and reinforce stability with special high tension fiber tape. If the product is traveling across country, you can usually expect the package to have four to ten pairs of wooden stickers attached with resilient high tension metal banding. Closer destinations will use plastic banding, which is also VERY strong. If would like to pick up your butcher block in person, you can expect the packaging to be minimal; MDF panels with high tension tape. Make sure to bring adequate strapping to secure your plank to your vehicle. If your butcher block is longer than eight feet and hangs out the back of a truck/vehicle, it would be wise to bring a red flag to comply with road safety laws. PLEASE NOTE: WE DO NOT PROVIDE TARPS OR PROTECTION FROM WEATHER. IF YOU’RE PICKING UP IN POOR WEATHER CONDITIONS, PLEASE COME PREPARED WITH AMPLE PROTECTION.
Step by Step Guide to Properly Inspect and Receive LTL (XPO) ShipmentsStep 1: Preparationa). Communicate any special delivery restrictions or obstacles to Perfect Plank at the time of your order. Examples can include:-Inaccessible/Narrow Roads-Gated Communities-Island Property-Small Apartment Complex“Liftgate services” are available for an extra fee for customers with limited help on their end. (To see if this is a good fit for you, ask someone in the Perfect Plank office for more detailed information and pricing at the time of your order.) b). Have ample help on location to offload the truck. XPO’s service includes “curbside delivery”, meaning they will not likely pull into driveways. The driver will move the product to the end of the container but is not responsible for offloading your product for you. If you need the driver to be your helper in moving the product off the truck, XPO offers this service for an additional fee. Upon request, XPO offers a same day call to schedule a window for delivery. This service is typically complimentary for residential and a $30 minimum for commercial deliveries.c). Obtain a band cutter, or something suitable to cut through steel banding. Upon an inspection of the outside of package, if you see evidence of shipping damage, you will need this to unpackage the product while the driver is present for thorough inspection. It’s also good idea to have something sharp for the tape and a smart phone nearby in case you need to take any photos or call us with questions!Step 2: Delivery InspectionIt is a requirement of the shipping company that someone is available on location to offload and sign for delivery. IT IS THE RESPONSIBILITY OF THE INDIVIDUAL RECEIVING THE SHIPMENT TO INSPECT THE EXTERIOR OF THE PACKAGING FOR EVIDENCE OF DAMAGE. IF FOUND, THE PACKAGE MUST QUICKLY BE OPENED FOR A THOROUGH INSPECTION WITH THE DRIVER PRESENT. If not opened at the time of delivery, ALL PACKAGES MUST BE OPENED AND THOROUGHLY INSPECTED WITHIN 24 HOURS OF DELIVERY. Damage not reported to the shipping company within this timeframe relieves them of all responsibility and waives any right to a shipping claim or replacement top. If any of this is unclear, please call our office at (530) 533-7606 for further explanation. (Inspection is not required for UPS shipments).Any damage to the product, no matter how small, needs to be notated on the delivery receipt as “DAMAGED”. Be sure to keep the packaging materials until you know you’ll for sure be keeping the board. Read below for more detailed information about Shipping Damages.
I see exterior damage, I’ve unpackaged the top during inspection, and I see a problem. What now?We do our best to minimize shipping problems, but despite our efforts they happen from time to time. Here are some issues we see with damaged shipments and the proper way to handle them. All of these procedures are designed to be quickly implemented during the inspection process while the driver is still present.1. THERE ARE A FEW MARKS AND/OR MINOR DAMAGES TO THE TOP THAT WILL NEED TO BE FIXED, BUT I THINK I CAN HANDLE THEM MYSELF.Write out on the delivery receipt “DAMAGED” and accept the product(s), provided the damages are likely low in cost and easily fixable. Please send photos and notify us by e-mail or telephone immediately to discuss options. After reviewing photos, if the damage warrants a refund, we’ll file a claim with the shipping company on your behalf to recoup repair costs. If you’re unsure of your ability to repair the product, or feel like it could become costly, please wait to hear from us before altering the product. Wrap up the product as much as possible to protect it from exposure to moisture. Continue reading under “Shipping Claims/Replacements” for further information on this process. 2. THERE ARE MAJOR DAMAGES TO THE TOP AND I CANNOT USE THE PRODUCT.Examples of this would be major cracks, splits, gouges, stains, or other issues that cannot be re-glued, cut off, rounded, or hidden. Write out on the delivery receipt “DAMAGED” and refuse only the damaged product(s). (We’d appreciate if you would please wrap them up as best as you can with the existing packaging and/or whatever spare supplies you have available.) As soon as we receive confirmation from the shipping company that the damaged tops are on their way back, we can then take appropriate steps in resolving the situation. Common options include re-makes, refunds, or further discussion if complications arise.Remakes are expedited as much as possible but are not guaranteed to ship that same week as the damaged delivery. We will do our very best to ship as soon as possible.3. THERE ARE PIECES MISSING!Write out on the delivery receipt “DELIVERED SHORT” and accept what is there after proper inspection. It’s likely the missing piece(s) will show up in the system and be delivered shortly after. If that’s not the case, notify us by e-mail or telephone and we’ll assist however we can. If the shipping company declares the package “lost” we can promptly file a claim on your behalf and ship out a replacement as soon as possible. 4. I SEE DAMAGE ON THE EXTERIOR OF MY PRODUCT, BUT THE DRIVER IS NOT LETTING ME INSPECT MY PRODUCT! WHAT DO I DO?All XPO drivers we work with are cooperative and reasonable people. We rarely have this problem, but in this unlikely situation write out on the delivery receipt “DAMAGED”. You shouldn’t assume responsibility if you cannot 100% determine if the product is in good condition. If the driver presents further difficulties in allowing this notation, please give us a call and we’ll attempt to resolve the situation. If our office is closed, please notate something on the delivery receipt before letting the driver leave that explains the difficult situation. We’ll address it as soon as possible. 5. I SEE ANOTHER PROBLEM, BUT I’M NOT SURE IT’S SHIPPING DAMAGE.In this situation we’ll need to be 100% involved to see the issue, however we want to avoid holding up the driver while we’re figuring things out. Please take photos and send them to firstname.lastname@example.org. Give us a call immediately and we’ll have a look to determine the cause of the problem. When they happen, most issues are in some way related to shipping damage. If we determine the cause of the issue to be unrelated we will give you direction over the phone. Please do not delay on this, as we’ll need to have things figured out within XPO’s 24 hour window to still qualify for a shipping claim. A decision made by the customer without Perfect Plank’s involvement will not qualify for a shipping claim, refund, nor replacement.In the scenario where our office is closed, please mark “DAMAGED” on the delivery receipt to protect yourself. If the issue is a defect in our workmanship we will resolve the situation with you directly and not persue a shipping claim with XPO. A receipt signed Free and Clear (or any other term besides “DAMAGED”) for a shipping related damage will likely result in no claim, refund, nor replacement by Perfect Plank Co.
Shipping Claims/ReplacementsAt this point you’ve notated on the delivery receipt “damaged” and you’ve either refused or accepted a top with some damage. No doubt you’re a little frustrated and looking to get things resolved. E-mail or call our office and we’ll explain the step-by-step process to get the ball rolling! email: email@example.com: (530) 533-7606 or (800) 327-1961If we’re remaking a top, the earlier we know the better. If it’s early enough in the week, sometimes we can glue and ship that same week. Damages found later in the week unfortunately can take longer. We’ll do our best in getting replacements out ASAP! If you’re looking to recoup some costs on a product you’ve decided to keep, a claim can sometimes take 3+ weeks to process. We ask for your patience with this process. As soon as a claim is approved by XPO, we immediately issue and mail a check to the customer’s shipping address. If the claim is deemed unreasonable by XPO and denied, it can either be altered and resubmitted or disputed by the customer.
Still have questions?Call our office at (530) 533-7606 and we'll do our very best to help!
What should I use to finish my product?This can be a difficult question, as each product used to finish your butcher block top can yield a unique result. For this reason we strongly recommend customers to consult a knowledgeable hardware associate or paint store for a product recommendation and professional finishing advice. Please remember that, regardless of what you choose, you will need to apply protection to all 6 sides of the board. Types of Sealants: How will you be using your block?It’s wise to decide beforehand if you’ll be using your butcher block for food prep. Mineral oil is a very common food-safe finishing option that can be found at hardware stores, drug stores, and even some grocery stores.If not for food prep, you’ll have a wide variety of finishing options that can alter the color and appearance of the block (ex: tint, glossy, matte, clear, etc). A basic poly-urethane is a good starting point for your research, as this general sealant offers better protection from water rings. We recommend applying a small amount on the bottom to see how you like the result before sealing all 6 sides. When sealing your wood top, most food-safe oil based products use a two step process: 1. Evenly and generously coat the entire top, using a rag or non abrasive cloth. Apply several coats, allowing at least half an hour intervals for the product to soak into the wood.2. Wipe away any residual product not absorbed into the wood top using a separate dry rag or cloth.It’s recommended that this process be repeated several times (at least 2-3) to create a sufficient barrier around the block to prevent moisture penetration.With mineral oil, it’s common for the grain to naturally fur up creating a slightly rough surface to the touch. When this happens, sand paper can be used to smooth these areas out once the block has had time to dry. For this process it’s best to gradually increase quality of sandpaper in stages to your liking. For example, sand to 180, then 220, 320, etc until you reach the desired smoothness. After removing the excess dust, a final coat can be applied (and wiped away) to fill any remaining exposed wood grain. From there on, re-apply every 4-6 months or on an as-needed basis. As time passes, you may find your product won’t need re-application as frequently. Please research the proper preparation and application techniques for your specific sealant(s) before applying, as not all products are applied using the above procedure. This information can usually be found directly on the container and/or on the product’s website.
Does Perfect Plank offer installation services?Perfect Plank does not offer any installation services at this time. We strongly recommend that a professional (or someone with wood working experience) is involved throughout the whole finishing and installation process. For those who want to attempt the process on their own, there are a variety of DIY videos available on the web that suggest ways to approach finishing and installation. Attention: Please attempt at your own risk, as Perfect Plank does not endorse nor recommend any specific method shown in online DIY videos.
Receiving UPS Ground ShipmentsUPS shipments are not required to be inspected on delivery. Due to strict shipping guidelines set by UPS, Perfect Plank has limited plank dimensions shipped via UPS to approximately 25” x 48” to reduce shipping damages.
I have an existing order and I (and/or my helper) will be taking time off to accept my delivery. What can I do to make my delivery go smoother?A problem we have recently been hearing about more often is involving customers with limited time off or strict schedules waiting for deliveries coming to find out there were difficulties with their shipments. Some are being notified, while others aren’t notified until it’s too late (if at all).Here are a few tips we’re suggesting for people with limited schedules:All orders that ship via XPO Logistics have a Pro Number that can be used to track it’s location. Perfect Plank sends out Pro Numbers at the end of every week from our PPCO Confirmation e-mail. (Be sure to check your spam folders if you don’t see it). With that information, we encourage you to follow these steps:1.Use the XPO webpage and track your order with the provided Pro Number. (Links should be provided in the e-mail). Make note of the expected ship date on the webpage. 2. On the tracking page above your status under “Results”, you will see the city and state of the terminal managing your shipment. Click the link to show the terminal phone number and address. 3.The date on the webpage is usually the date the package is expected at the terminal and NOT ALWAYS the actual date the package delivers. We recommend calling the terminal with your pro number in hand either the day before or the early morning of the listed date. By doing this you are proactively verifying the package is at the terminal and, in many cases, able to schedule it on a truck for either that day (or whenever the terminal expects it can go). For those who don’t receive this information via e-mail, we’re happy to provide it over the phone. Call our office at 530-533-7606 and we’ll provide you with your pro number and terminal contact number.If requested at the time of your order, XPO Logistics will still call individuals and businesses with regular hours to arrange a delivery date. If you’ve already had an issue with the delivery date being missed and you’re told it will be delivering the following day, an early morning call the next day may help to ensure it gets on the truck.With everything going on, there is no guarantee that these steps will ensure a carefree delivery, but we think they might help. A Reminder: Don’t forget to inspect the packages before letting the driver leave! Click here for more detailed information.Do I have to ship with XPO Logistics?No, you are able to ship with any provider of your choosing. If we have shipped with them in the past (and have an account with them) we’ll gladly get you a rate and arrange things on our end with your approval. If we do not have an account with the shipper of your choice, we’ll provide you with all the necessary information and ask that you handle the costs and arrange pick up on your end.
How much time will I have to inspect and unload my package?If shipping with XPO Logistics, you are allowed 15 minutes to offload and inspect your package for damage. Offically this is from the time the truck arrives until the document is signed by the customer. Any additional time taken will likely result in added delivery charges. We ask that you please be as prepared as possible with the appropriate tools and extra help, if necessary. To help customers prepare for delivery, e-mails with tracking information for XPO shipments are usually sent the same day as the package ships. With this information, customers can log into the XPO website to check status of their top as well as contact individual terminals for more up to date information. When pre-scheduled, XPO also offers a same-day call on request which is free for residential and $30 for commercial. Added fees resulting from unloading times in excess of 15 minutes may be passed along to the customer. Please keep in mind that other carrier’s rules and regulations may differ from the above.
There was no damage on the exterior of the packaging, but I’ve discovered concealed damage after opening. Now what?XPO offers a 24 hour window in which, if concealed damage is found after the driver has left and is promptly reported, they will change the status of the shipment from free and clearto DAMAGED. For this reason, even if the outside of the package is in good condition, we require that someone unpackage the product that same day as the delivery to ensure the absence of concealed damage. If found, follow the instructions above in option 5; please take photos and send them to firstname.lastname@example.org. Give our office a call at (530)533-7606 to discuss. If our office is closed, please call the XPO terminal directly to put them on notice. Information about each terminal can be found on the XPO website using the your tracking number or linked through the confirmation e-mail we send out.
I’ve opened my package after XPO’s 24 hour window and I’ve found concealed shipping damage.At this stage of the process, having not reported any concealed damage within XPO’s allowed 24 hour window, the shipping company views the transaction as complete and is unlikely to consider any recourse on unreported damage. While there is nothing that Perfect Plank can do to challenge this decision, we are happy to provide customers with the shipping terminal contact information to facilitate any attempt to dispute the damage directly. If a top has notable damage on the outside of the packaging, on occasion it is reported by XPO employees or truck drivers internally. Upon calling the shipping terminal and speaking to an XPO representative, if a customer is able to successfully change the status from free and clear to DAMAGED, Perfect Plank will gladly commence the shipping claim process after confirmation from XPO. Any other available options? Give us a call to discuss. If you can find a way to transport it here and back, in majority of cases we’re open to a repair or replacement option for little to no cost. Of course some exceptions apply, but we’re willing to help!