Orders received by 4 p.m. Friday can be shipped as early as Friday of the following week.
Exceptions: Plank which exceed 48" in width often require several extra days.
Perfect Plank Co. does not maintain accounts. Most customers send a check at the time of
order or use a major credit card.
Orders are shipped freight collect from Oroville, California. Orders weighing more than 70
pounds are shipped via XPO Logistics. Orders weighing less than 70 pounds (within size
limits) can be shipped UPS. (Other limitations apply)
Upon receipt of order, it is essential that you inspect the freight for damage prior to signing
the delivery receipt! (DOES NOT APPLY TO UPS SHIPMENTS) Unsatisfactory merchandise
can be returned after receiving verbal approval from the Order Desk. Replacement will be
made for defects which are the result of manufacturing error. However, the Perfect Plank
Co. cannot accept responsibility for those defects which are inherent in the species of
wood. In all cases, the liability of the Perfect Plank Co. shall be limited to the sale price of
the item and shall not be extended to include the value of any labor or materials used in
finishing or installing the product.
Upon receipt, it is essential that you finish the ends and BOTH sides of the plank immediately in
order to avoid cupping or warping. All wood products are sensitive to changes in
temperature and humidity, and care must be taken to prevent exposure to environmental