Perfect Plank Co.
Questions Answered About our Products and Services
Here are a few common questions about our products. Please make sure to read the "IMPORTANT SHIPPING INFORMATION" section. Feel free to call the office at (800) 327-1961 if your question isn't answered here. Q:As a butcher block manufacturer, do you sell to residential/homeowners? A:YES! We strive to provide a quality product to both our commercial and residential customers. Unlike products sold in stores, we do not offer a "Do it yourself" option with pre-cut holes and parts. For this reason, if you are a residential customer, we please ask that you (or a professional) have woodworking experience and tools to install your purchase. Q: Do you cut to custom sizes? Does it cost extra? A: Yes, we offer custom sizing (squares and rectangles only) typically at no additional charge, however orders with an excess amount of cutting may incur extra charges. Rounds are also available for an additional charge. Our quick turn around time (of approximately one week) is achieved by making standard sizes. It's also common (but not guaranteed) for material to ship slightly oversized; anywhere from 1/8" to 1/2" over. If you need exact measurements you can specify "exact sizing" on your order and we will make it as close as possible to those dimensions. We encourage butcher block orders with meticulous measurements be ordered oversized and cut on location. If we do trim your product to a smaller size the cost will be based on the standard size from which we are cutting. For example; if you order a Maple 1 1/2" x 20" x 100" butcher block it will cost the same as the 1 7/8" x 25" x 120". There is no charge for this custom cutting. We also offer the ability to cut perfect rounds for an additional charge of about 15 percent. Rounds also require at least 1/2" extra width/length to allow full dimensions. For example, to obtain a full 30" x 30" round would require an order 30 1/2" x 30 1/2" minimum. WE DO NOT OFFER: SINK CUT-OUTS, EDGE DETAIL (such as eased edges), OR CUSTOM ANGLES/DIAGONALS. Please call if you have further questions regarding custom sizing.  Q: What can I expect when I receive my product? Will it be exactly like the pictures online?  A: You can expect to see minor differences in color, grain, and widths of laminations as these vary from plank to plank. Every butcher block that leaves our mill is processed and visually inspected by multiple employees for anything that falls below our standard. Despite our efforts to minimize wild grain and defects in our A Grade product, wood can be unpredictable and (for lack of a better description) "natural". Product that varies from our guidelines is set aside until we contact our customers, supplying pictures to help them make an informed decision about their order. Q: What will I need when I receive my butcher block?  A: Before your butcher block arrives, you'll want to have available: 1. A sealant for your butcher block. Without the application of a sealant your butcher block may cup or end- check. The sooner you can apply a finish to your product, the better! These are sold at your local paint or hardware stores. While you are there, speak to a professional to find out sealant options and how each product differs. Typically the most common finishes are mineral oil or poly-urethane. Remember: You need to seal all 6 sides! 2. A place to work/store your product. If you are not going to install your purchase immediately, you should store it inside where it is not subject to great changes in temperature and humidity. OUTSIDE STORAGE FOR ANY EXTENDED PERIOD IS UNACCEPTABLE. 3. Sandpaper. Having a little sandpaper on hand is always a good idea as we apply a small amount of sealant to the end-grain of our boards immediately after trimming. This helps protect against end-checking while in transit. Sometimes there is a little overspray on the surface that will need to be sanded before you apply the finish. 4. Band-Cutters. When the product arrives, you will need SOME sort of cutting tool to open the package for inspection. We use either strong plastic or steel banding to ensure your purchase stays intact during transit. Q: How long do I have before my product needs to be finished? A: AS SOON AS POSSIBLE, PLEASE! The longer you wait, the more your board could cup or warp due to a difference in humidity. If you HAVE to wait several days before sealing, please keep the product inside a climate controlled area with the packaging as intact as possible. We realize you will have opened the package to inspect it when it was delivered, but reattach the packaging as best as you can to cover the product until you are ready to finish. Q: Which carrier can I expect to deliver my product? How is my product packaged? A: We typically ship with XPO Logistics (XPO) (Formerly Con-Way Express) or United Parcel Services (UPS). Our packaging depends on how and where it's going (please read below). If you have an account or prefer another carrier, please let us know. While it may be more expensive, we will use any carrier you designate. PLEASE READ THE "IMPORTANT SHIPPING INFORMATION" SECTION before placing your order! Typically you can expect your package to have 1/8" MDF panels covering all four sides and both ends. We protect the corners with V-board and reinforce stability with special high tension tape. If the product is traveling across country, you can usually expect the package to have four to ten pairs of wooden stickers attached with resilient high tension metal banding. Closer destinations will use plastic banding, which is also VERY strong. If would like to pick up your butcher block in person, you can expect the packaging to be minimal; MDF panels with high tension tape. Make sure to bring adequate strapping to secure your plank to your vehicle. If your butcher block is longer than eight feet and hangs out the back of a truck/vehicle, it would be wise to bring a red flag to comply with road safety laws. PLEASE NOTE: WE DO NOT PROVIDE TARPS OR PROTECTION FROM WEATHER. IF YOU’RE PICKING UP, PLEASE COME PREPARED WITH AMPLE PROTECTION.
!!!IMPORTANT SHIPPING INFORMATION!!! PLEASE READ!!! We have great success with our shipping companies; however, before you place your order please read this portion carefully to make sure you fully understand our shipping procedures. 1. NOTIFICATION. Upon request, XPO will call the day before delivery to schedule a time for delivery. 2. DELIVERY INSPECTION. When shipping larger tops (through XPO) our freight carrier requires someone to inspect and sign for the package upon delivery. IT IS THE RESPONSIBILITY OF THE INDIVIDUAL RECEIVING THE SHIPMENT TO OPEN AND INSPECT THE PRODUCT BENEATH THE PACKAGING FOR DAMAGES WHILE THE DRIVER WAITS. SIGNING FOR PACKAGES WITHOUT THOROUGH INSPECTION CLEARS OUR SHIPPING COMPANY OF ALL RESPONSIBILITY AND WAIVES ANY RIGHT TO A SHIPPING CLAIM. If the product was damaged in transit, whether minor or major, it must be noted on the Bill of Lading and either accepted or refused upon delivery. If, for any reason, you are unable to inspect the product due to an impatient driver, write on the Bill of Lading "Refused opportunity for Inspection. Possibly Damaged" (or something to this effect). If any of this is unclear or you have problems on location, please call our office beforehand for help or further explanation. (800) 327-1961. (Inspection is not required for UPS shipments) 3. UNLOADING THE TRUCK. Our product is generally very heavy. A typical 1 3/4" x 25" x 96" Walnut plank (with packaging included) can weigh 160+lbs. Extremely large islands can weigh as much as 300 pounds. XPO offers only "curb-side delivery", which translates to driving to (or as close as possible to) the curb and opening the trailer to be unloaded. While XPO drivers MAY offer assistance in unloading a package, it is not included in their service. It is important that you have sufficient help to offload and inspect the products in a timely manner. To help with this process, XPO offers (for an extra fee) a "Lift-gate" service that lowers the product from the truck to the ground. Typically this is used for large and/or palletized packages that would usually require a forklift truck, however it is not a requirement. This service must be ordered before the product ships. PLEASE NOTE: EVEN WITH THE LIFT GATE SERVICE, THE CUSTOMER IS STILL RESPONSIBLE FOR OPENING AND EXAMINING THE PRODUCT WHILE THE DRIVER WAITS, so having ample help is still highly recommended. 4. TRANSPORT. As mentioned above, the XPO driver is not responsible for helping transport the package to a suitable indoor location. 5. SPECIAL INSTRUCTIONS. At Perfect Plank we generate shipping rates based on weight, dimension, and zip code for the total order. If you think there are any special instructions that we need to know about in order to avoid delivery problems, please let us know at the time of your order. Examples of this could be: -Inaccessible/Narrow Road for trucks. -Gated Communities -Island Property -Small Apartment Complex Issues not caught before delivery usually result in delayed timeframe, redelivery fees, and sometimes storage fees if left unresolved. If you think something might be problematic, please inform us at the time of order!  What to do if my package is damaged when it arrives... We do our best to minimize shipping problems, but despite our efforts they happen from time to time. Knowing what to expect ahead of time can help minimize both time for inspection and hassle down the road. Seeing very minor marks on the packaging and edge of the boards are somewhat normal as these plank are moved from truck to truck. The MDF panels and V-Board protection do a good job of absorbing impacts, but they can also effectively mask problems on the inside of the package. If you see an area with minor damage, please be sure to mark it down on your Bill of Lading before accepting the plank. As we recommended above, a knowledge of woodworking skills and basic sanding tools can help solve small marks and dings. If the problematic area requires a great deal of work, XPO offers a claim service (handled through our office)  that can help absorb the costs of minor repairs caused from freight damage. PLEASE DISCUSS THIS OPTION WITH SOMEONE IN OUR OFFICE (800) 327-1961 BEFORE ACCEPTING A PLANK WITH MINOR ISSUES TO DETERMINE THE BEST WAY TO PROCEED. Product that is severely damaged and is unusable should be marked "Damaged" on the Bill of Lading and refused. Common warning signs to look for are cracks on the edge/middle of the plank, missing MDF or V- board packaging, broken banding, indentations, etc. Please note that these warning signs listed do not automatically mean the plank is damaged; please open the packaging and inspect the product before assuming. In MANY cases when something has looked disheartening, the product was still preserved within. Still have questions? Call our office at (800) 327-1961 and we'll do our very best to help!